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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
593 ratings and 333 comments received in the last 90 days.
04 May 2025
Good environment, handover comprehensive
04 May 2025
A surfeit of paperwork.
02 May 2025
By owning my BMWs I have always called on what is now Group1 Norwich. The whole ethos of this particular Centre is to help the customers by operating as a skilled and informed team of individules. They always work hard to deliver the highest standard
29 April 2025
Overall satisfied but with an issue identified after handover of the car. As a result of a system change within Group 1 BMW the wrong details have been submitted to the DVLA with regard to the name of the registered keeper.
26 April 2025
Same as above. Scott was fantastic throughout the whole process.
18 April 2025
The handover was fab! Unveiled in a private room and given ample time to enjoy the moment and go through all of the features thanks to Scott.
17 April 2025
Everyone I came into contact with at BMW in Norwich was highly professional and a pleasure to deal with.
14 April 2025
It went smoothly
13 April 2025
There was no pressure from Gavin, he made me feel comfortable, relaxed and answered all my questions
09 April 2025
Dedication and commitment of Abi and the team and constant communication the whole time
09 April 2025
Sales service was excellent throughout. Jake Howe and the sales team fully accomodated the slightly odd circumstances we found ourselves in and were a both delightful and totally professional to deal with.
09 April 2025
Scott Joy was super helpful and ensured everything went smoothly.
04 April 2025
Max was very knowledgeable of the car and kept me informed of progress throughout the process
03 April 2025
Abi was down to earth and straightforward to deal with. There was no hard sell or pressure, and she was able to navigate a tricky situation very effectively.
03 April 2025
Scott Joy has been a pleasure to deal with, he kept me updated on the delivery and made the experience really lovely when I picked up ky new car!
02 April 2025
Exceptional service and product
01 April 2025
.
01 April 2025
Good service despite long time from order to delivery
31 March 2025
Gavin is extremely competent and helpful
29 March 2025
All features of the car fully explained
27 March 2025
Because i was
26 March 2025
Really impressed, we also met Mark the Head of Business and Noel the General Sales Manager at handover who both thanked us for choosing Norwich BMW.
22 March 2025
Everything went smoothly
21 March 2025
All went very smoothly
19 March 2025
It was very smooth
19 March 2025
Really easy and straight forward
17 March 2025
A busy new reg day! But time was taken to walk me through the basics of the car with the firm offer of any further assistance on anything, should I need it. The manager also came out to thank me for the purchase. Which I thought was a nice touch.
17 March 2025
Most attentive
16 March 2025
We were looked after by Scott Joy he explained everything so clearly and went out of his way to make sure we understood as these days car are so com
14 March 2025
Salesman was really helpful and I have no complaints
12 March 2025
The centre was quick to pick up on what I wanted and what my overall budget was.
09 March 2025
Time and patience taken to ensure I chose the right car for me and could have as many of the extras I wanted for my budget
07 March 2025
Very good handover
07 March 2025
Gavin was thorough and helpful throughout the process. I was kept up to date with the process, using both the BMW Chat function and Gavin at Grooup1 Norwich. I found the chat function particularly helpful and supportive.
06 March 2025
See my reasoning in my previous answer
05 March 2025
Scott Joy was the key person
05 March 2025
Very satisfied.
27 February 2025
I was completely satisfied
11 May 2025
Was seen promptly on arrival and was contacted as soon as the car was ready for collection. The car was returned in a clean and tidy condition.
11 May 2025
Any work was done on time
09 May 2025
Very though and knowledgeable staff.
09 May 2025
very helpfull
08 May 2025
Efficient service and quality work
08 May 2025
Kept up to date and work completed to a high standard
08 May 2025
Dealt with the issue promptly and kept me updated at every step
08 May 2025
Comprehensive health check giving details of things to check before MOT
08 May 2025
Good service
08 May 2025
Kyle who dealt with my car repair was quick to find an appointment to book my car in and kept me informed of progress. The car was repaired and returned within 3 days and was very happy with that.
08 May 2025
Everything done as expected in a good time. Kept informed on progress
07 May 2025
Excellent service from staff when arrived at the dealership.
07 May 2025
Very pleasant staff
07 May 2025
Straight forward . No issues.
07 May 2025
See above
07 May 2025
Reliable service technicians, genuine parts used, and informative from Crispin in service section
06 May 2025
I was a bit disappointed because I actually asked for my oil to be topped up, when I did the online check in, and this didn't happen. So the warning light continued after I got the car back.
06 May 2025
On time
06 May 2025
For reasons above All though Paris did her best and was very pleasant and professional
06 May 2025
Service was really good and couldn't be faulted, Paris in particular was attentive, friendly and professional. The only reason I would hesitate to recommend main dealer servicing is the labour cost, nearly double that of other garages I have used.
06 May 2025
Kyle was spot on with the entire process, always keeping me informed and up to date with anything I needed to know, great customer service.
06 May 2025
Always made to feel at ease
06 May 2025
Paris came and spoke through the findings with me personally which is much appreciated.
06 May 2025
Please see comments in answer 1.
05 May 2025
????
05 May 2025
Very satisfied but. Yes there is a but. I had great service and I thanked the person I was dealing with. I then get a call from telesales survey asking me about my experience. His first question was had I picked the car ??.
05 May 2025
As above
04 May 2025
Bad never again
03 May 2025
No issues-
03 May 2025
No real issues experienced after some initial difficulty regarding a loan car.
03 May 2025
See above.
03 May 2025
More availability of courtesy cars would be ideal.
02 May 2025
I asked for my boot to be vacuumed . They said they could not offer this service . A small detail though . The service and car clean was very good . Stage great
30 April 2025
As per the above
29 April 2025
. Norwich BMW Staff always very pleasant friendly and helpful
29 April 2025
No issues at all, all good. Friendly staff
29 April 2025
Friendly helpful staff on reception
29 April 2025
everything good, except that i'm still getting the recall message when i start my car.
28 April 2025
Whilst I am very happy, I have noticed since my car was returned the window is not working, I have highlighted this but have not had any correspondence.
28 April 2025
I never give 5 stars
28 April 2025
All as expected
27 April 2025
It just works
27 April 2025
got me other of a hole
26 April 2025
Efficient and friendly service, high quality workmanship
25 April 2025
Always satisfied with service experience.
25 April 2025
Would have been 5 if transport to city been available
24 April 2025
Everything went as expected and everyone was very helpful
24 April 2025
Recall work done ok as far as I know.
24 April 2025
Polite and pleasant service reception, work completed quickly, cleanly and on time.
22 April 2025
The job completed was at a good standard
21 April 2025
Very welcoming, helpful and friendly, couldn't have asked for much more.
21 April 2025
Everything went well and the car was completed on time as I waited for the service to be completed
21 April 2025
I was very satisfied but nothing/no-one should expect 100%. I am over 80 but was not offered a complementary ride into the city so had to take two buses and walk a long way.
21 April 2025
Repair was completed in good time with a video sent of the vehicle providing an overview of findings
19 April 2025
Quick turnaround
19 April 2025
Top job, could not ask for more.
18 April 2025
Everything was as agreed, car washed and finished on time.
18 April 2025
Vehicle issue resolved
18 April 2025
Friendly staff.
17 April 2025
I have purposely rated this as zero to get my feedback across. BMW Inchcape used to do pick up and return for the service but Group 1 Auto has now stopped this service. bMW is a luxury brand and I am happy to pay for the service at market price
17 April 2025
I didn't get me car serviced at BMW Norwich. It was done by another th er dealership. However there a multipoint check on the car before delivery didn't spot the leak and oil cooler issue for the drivetrain which I had within days of delivery.
16 April 2025
Very quick service.
16 April 2025
Self explanatory
16 April 2025
Very quick and efficient
16 April 2025
Quick and efficient. Helpful and cheerful team
16 April 2025
Friendly, knowledgeable team those of whom I met had time to explain and discuss my enquiries in detail.
15 April 2025
Customer service very helpful
15 April 2025
As a neighbour Crispin was extremely helpful in getting my service needs sorted at a competitive price and in a timely fashion.
15 April 2025
Polite service from lady who we checked in with and car was ready when she said it would be, minimal waiting around
14 April 2025
On time and always a pleasant experience
14 April 2025
I got everything I wanted done to the car. Everything was explained - prices, what needed doing - when I dropped it off. I got a phone call to say when it was ready. What more do you want?
14 April 2025
You point blank refused pick up or transport which was very inconvenient / time consuming for us. For a safety recall on a car we bought from you this is really poor service.
14 April 2025
Very disappointed that the car was washed using a dirty rag my windows were filthy than when I dropped the car off both inside and out was like rushed job these little things speak volumes about the overall care as well and should be reviewed.
13 April 2025
Claire on customer service was awesome
13 April 2025
Was as it always is and I have come to expect.
13 April 2025
No problems and good communication
13 April 2025
Great service every time
13 April 2025
Very good
13 April 2025
My wife felt that the service assistant was quite rude and arrogant.
13 April 2025
Everyone I dealt with on the phone and at the dealership were very polite and helpful
13 April 2025
Didn't do the job I asked for
12 April 2025
Being told there is an issue with my brakes after they were replaced 3 mo ths ago is great especially when nobody knows what is wrong.
12 April 2025
I've been a customer at this dite for many years and 3 new vehicles, so my repeat business is my answer.
12 April 2025
Polite staff and fair prices.
12 April 2025
If I bring my car in I don't expect to have my belongings taken. Ive actually stalled my application to buy a new IX1 30 Msport. I'm now considering buying an alternative Brand (Audi, Polestar)
12 April 2025
All jobs on car completed to a high standard using BMW parts and car cleaned left gleaming when I picked it up from friendly and helpful staff
12 April 2025
The service was good but I was upset about how my car was washed, whitish water marks left all over the body, windows and mirrors, boot not vacuumed, my car was dirtier than I dropped it and I wasn't happy at all with this.
11 April 2025
Reception were polite and and helpful. Service desk were excellent. Technician video was good. The car clean was not good.
11 April 2025
Very friendly and informative throughout the service and any questions.
10 April 2025
Clear view of what needed to be done. Friendly and on time reception on the day
10 April 2025
A1 service
09 April 2025
Great customer service from Claire
09 April 2025
Completed on time and as described.
09 April 2025
Always courteous, polite and helpful
09 April 2025
Always good to have the vehicle serviced at Group 1 BMW Norwich. And the loan vehicle provided is a most suitable car whilst ours is being serviced.
09 April 2025
Queries get solved by email but service phone often doesnt get answered
09 April 2025
Kyle was polite, friendly and efficient
08 April 2025
Car didn't have its usual wash
08 April 2025
Work carried out as promised within a reasonable time period.
08 April 2025
Comfortable rest area, and I was kept up to date.
08 April 2025
The usual high standard of service with special mention to Paris Hallett the service advisor who checked my vehicle in was professional polite and helpful. Also to Nick Green who inspected and worked on my vehicle to rectify the wind noise issues.
08 April 2025
Everything on arrival was done very quickly with no problems
07 April 2025
Complimentary clean was terrible. Everything else was great.
07 April 2025
MOT check only - waited on site for completion of the test. All good.
06 April 2025
You advised me of noise from the front axle, but I would have appreciated an explanation of the seriousness or otherwise of this. (I was never aware of this before).
06 April 2025
Crispin is friendly, polite and professional. It is most appreciated that he calls when he says he will. Everything was explained well and my requests taken into account.
06 April 2025
Efficient and friendly on phone and in person.
05 April 2025
Very happy with recall work although it sure why I was given a voucher, nice gesture and I'm grateful however I wasn't told about it.
05 April 2025
Very satisfied as was a re call issue
05 April 2025
Am happy
04 April 2025
I turned up unannounced. I was nervous about going there as I had not bought the car from them. I was embarrassed that I had not gone to my local dealer. Crispin said not to worry about that and he tried to fix the car immediately.
04 April 2025
As above and they serviced the car quickly meaning we did not have to stay long in the area.
03 April 2025
No problems
03 April 2025
No complaints at all. Everyone very friendly and professional. I couldn't have had better setvice.
03 April 2025
The issue is still not resolved
03 April 2025
No issues at all leading up and during the service
02 April 2025
exactly what i expected
02 April 2025
An efficient job done allied with a pleasant customer interface
02 April 2025
Not with bmw warranty. Told me heated seat isn't covered because its wear and tear. How does that work as to fix the seat you first have to remove it, then completely strip it down to replace the faulty parts. Will purchase my next warranty elsewhere
02 April 2025
Perfect experience. They make you feel valued.
01 April 2025
The team went over and above in the service they provided. All staff were kind, helpful and courteous
01 April 2025
Service appears fine, however complementary car wash an on going sorce of irritation. I expect to be able to see out windows, without smears etc. Will not bother in future. Either do the job correctly or do not offering this option at all!!!
01 April 2025
Excellent service, very transactional.
01 April 2025
Because Scott Joy made out experience such a good one and we love the car he found us he deserves credit for the r the work he produced because as went again with another bms motor.
31 March 2025
Always good service
31 March 2025
Feel the actual attention the car gets is somewhat lacking. Booking car in, the reception staff and the waiting facilities are being let down by the work done.
31 March 2025
As above.
31 March 2025
No further comment needed
31 March 2025
Very well priced with other prices I got
31 March 2025
Car clean and tidy on completion
31 March 2025
Excellent customer service
30 March 2025
Having obtained an appointment the on site service and personal are helpful and courteous. Overall from booking in to leaving was just 2hours.
30 March 2025
The customer service was extremely poor. To fit a rear door surround it took two appointments. The first time I booked the vehicle in for 12 noon didn't enter the workshop until 13.50 and then I was informed the part was damaged.
30 March 2025
Service was very good, kept me informed through the day and completed work quickly as requested.
30 March 2025
Done as requested
29 March 2025
Very good service car feels good
29 March 2025
I do feel the work is expensive but appreciate the level of service
29 March 2025
Kept me posted on progress
29 March 2025
.
29 March 2025
It was free of charge
29 March 2025
Excellent service, But the headlight washer problem was not fixed.
28 March 2025
I was treated very professionally. Work was carried out efficiently.
28 March 2025
Car was booked in for time that suited me and I had regular updates on the work being csee previous answer arried out.
28 March 2025
Tried and trusted service from the guys at BMW
27 March 2025
As above
27 March 2025
Communication slow. Diagnosis slow as 'being booked up'. Wouldn't carry out work I asked for - technician wasn't "confident in carrying out a puncture repair to a high-powered vehicle". Inappropriate and careless test drive carried out.
27 March 2025
As above
27 March 2025
The staff on the service desk are brilliant a complete pleasure to deal with.
26 March 2025
Staff are always accommodating and nothing is ever too much
26 March 2025
Quick and professional.
26 March 2025
Service experience excellent
26 March 2025
My contact at BMW - Georgina Smith was excellent, I advised her on the fault, how long the issue was ongoing, the reviews and report from another BMW specialist. This fault took 5 months to sort. Georgina went above & beyond to sort for me.
26 March 2025
Very good service
25 March 2025
In keeping with quality of cars
25 March 2025
There was no dreamers
25 March 2025
Whilst there was a delay in getting a part for my car, I was kept up to date a couple of times per day as to what was happening and any eta.
25 March 2025
Paris always keeps me informed and couldn't do more
25 March 2025
The environment is nice, though bit fear from city center.
25 March 2025
An Excellent Service by Kyle Clarke, as always!
24 March 2025
Previous requests to sort an ongoing problem had been a little hit and miss, which is why it is only 4 stars, however experience this last time was very good and would rate 5 stars
24 March 2025
All the staff were polite, helpful and knowledgeable. The work was carried out quickly.
24 March 2025
Perfect experience
24 March 2025
Was informed that my car was due for service, arranged for mot to be done at the same time only to be told when I arrived that the service was not due for another 4 months , had arranged time from work so not best pleased,
24 March 2025
I like the video of the car showing all the parts the technician has looked at.
24 March 2025
Kyle Clarke is always perfect at his job, makes you feel at ease and his communication is 100% great.
24 March 2025
Service exceeded expectations, in terms of check-in and wait time, but a 20 min delay at end to correct paperwork (address and vehicle model incorrect), and quality of car clean wasn't great. Hence score of 4 rather than 5.
24 March 2025
I used the auto check in service for a planned waiting appointment for a service and brake fluid change. In the end I had to wait almost four hours as a recall issue was also dealt with. No one advised me of this increased waiting time - I had to ask
23 March 2025
Very polite
23 March 2025
First class
23 March 2025
Everything done as agreed
22 March 2025
My vehicle was dealt with promptly, all work undertaken was clearly explained. Excellent customer service.
22 March 2025
Done what was needed and done it quick
22 March 2025
First class
21 March 2025
I always feel I'm getting a great service
20 March 2025
Clare was very friendly and helpful.
20 March 2025
The Service was as always to a very high standard.
19 March 2025
The price was very reasonable and I loved the video
19 March 2025
Alice was superb. Informative, helpful, keep me advised through the service. Lovely lady.
19 March 2025
On arriving home after the fiull service the dash board lights indicated low tyres pressures. The next day all four required air! Rubbish courtesy car. They used to supply a BMW now a basic EV Mini, a shopping trolley with seats. No thank you!
19 March 2025
No issues whatsoever
18 March 2025
Alice was efficient, welcoming and cheery. I cant think of a way that reception could have been improved
18 March 2025
Very efficient and polite
18 March 2025
I was happy enough but just wished the parts at fault should of been changed as a recall item especially as bmw in America were sued for 433 million pounds for the same fault
18 March 2025
Already given feedback
17 March 2025
Attitude of representatives
17 March 2025
Very satisfied
17 March 2025
Work completed by the time stated.
17 March 2025
Satisfied with service
16 March 2025
Everything went smoothly
16 March 2025
Really quick and professional
15 March 2025
very good
14 March 2025
Initially communication was really bad. However when Georgina take ownership of the issue it was better
13 March 2025
Quick and Simple
13 March 2025
Friendly welcome by receptionist and service team member. Clean, bright and airy showroom. Good selection of complementary drinks available. Toilet facilities very clean during my visit.
13 March 2025
Completely satisfied with how quickly job done
13 March 2025
Customer Service agent Kyle kept me well informed and updated on progress, despite service taking longer than expected due to parts being needed. Booking and drop-off processes quite painless.
13 March 2025
Prompt service. Good updates by text. Nice staff. The only surprise was the 'Vehicle Inspection' date on the in-car service requirement had not been updated.
12 March 2025
it all went to plan
12 March 2025
All works done and completed on time.
12 March 2025
4 star service, not kept up to date on status of car, so turned up following an email asking for payment, thus assuming car was ready for collection. When I arrived my car had not been washed so had to wait an additional 30 mins for this to be done!
11 March 2025
Very happy
11 March 2025
I would have given top marks ,but I didn't receive my complimentary wash and vacuum as they asked me
11 March 2025
I was well looked after and given a space to work during my car's service.
11 March 2025
Always very helpful and efficient.
11 March 2025
Service was good, the person I dealt with was professional. A few things to review: my check-in comments were ignored and the complimentary service wasn't recorded, and I had to prove it. I expected a cost breakdown for reference but didn't get one.
11 March 2025
Everything was clearly explained.
10 March 2025
Excellent service
10 March 2025
Georgina was very attentive and informative, was a pleasure dealing with her and made the process so much smoother A credit to coopers of Norwich
10 March 2025
Always had good service from the Norwich BMW centre.
10 March 2025
Advised me after service that car would have failed MOT which was also booked in. Gave me a chance to get the problems resolved rather than failed MOT.
10 March 2025
Great work as always.
10 March 2025
No issues
10 March 2025
Car full service completed in a good time scale providing me with a car as good as brand new
10 March 2025
Good service, clear communication , reasonable price for additional work required
09 March 2025
No problems
09 March 2025
Sorted problem out quickly
09 March 2025
Car was left unlocked waiting for me to collect it. Plus garage used to offer me a lift in one of its cars when a car was driving in/out of Norwich. Not offering thing more.
08 March 2025
Polite and courteous
08 March 2025
The actual work was fine
08 March 2025
Everything delivered as promised
08 March 2025
Great support on site on the work required com pop keyed in a very timely manor.
08 March 2025
Was satisfied as BMW replaced part out of warranty
08 March 2025
Great service from the lady on the service reception, apologies I didn't get her name, allowing myself to work until the service was completed is something I always appreciate.
08 March 2025
Claire made the experience pleasant
07 March 2025
Excellent service provided.
07 March 2025
We are always aware of what work has been carried out and what needs to be done in the future , and the timing of any future contacts with the service team .
07 March 2025
Good quick turnaround in my view, only one week for quite a big job. Fairly good information updates. Car cleaned but not a good job. What I don't appreciate is multiple phone calls chasing my feedback review and being told what score to give.
07 March 2025
Top job
06 March 2025
Great always update if anything else is needed
06 March 2025
Coffee was good
05 March 2025
Very satisfied, with an excellent wash and vac to complete.
05 March 2025
There is nothing to complain about
05 March 2025
the check in process is poor - I asked to check my brake noise which I'm not convinced was done - and I asked for a free valuation (you offered) which i never received. It feels to me you will do the minimum required to get the money
05 March 2025
Could not fault their service, Courtesy car was nice and clean , my car was completed on time. With no problems
04 March 2025
Done what was asked
04 March 2025
Warranty work completed without fuss, to an excellent standard and in a timely manner.
04 March 2025
Service experience was great, there was a video explaining about my tires and that they need changing soon
03 March 2025
As above
03 March 2025
The service team were very helpful and friendly, especially Georgina.
03 March 2025
Curtesy car and was kept informed of progress.
03 March 2025
Brake Service & MOT completed, part needed, ordered and arrived the following day but allowed continued use of courtesy car so no problem experienced.
02 March 2025
Very good
02 March 2025
I was completely satisfied with the work carried out
02 March 2025
Overall good
02 March 2025
From check in to collection the entire experience was as you wouyld expect from a main dealer for BMW. Claire looked after me again & was as efficient as always. & kind!!
01 March 2025
Excellent customer service and they were very helpful.
01 March 2025
Quick service and cleaned the car
01 March 2025
See below
01 March 2025
In the end I only had to wait a few hours for the job to be done . Which was better than I thought . I also had a coffee which was very nice.
01 March 2025
I was enourmously grateful they were able to book me in quickly meaning I was able to attend a family funeral withot having to hire a car. Work was done quickly and car returned in great state.
01 March 2025
Car was finished at the time arranged
01 March 2025
Very happy with the service very quick and very welcome
01 March 2025
As above
28 February 2025
All round excellence.
27 February 2025
Great service and kept informed of my car's imperfections
27 February 2025
Fast, friendly,good location . The technician Graham gave me good feedback and confidence with the service as a whole,5 star service
27 February 2025
I have a service plan but still had to pay £55 so is my next visit am I going to get a refund of £55
26 February 2025
Very good communication and excellent customer service from BMW Norwich.
25 February 2025
Whilst the service was good, the facilities for waiting (4hours) were noisy with continuous pop misic at intrusive volume and no access to quiet spaces, soft drinks or food.
25 February 2025
How they made me feel on the day, and I will definitely be booking my car in for it's next service
25 February 2025
Outstanding experience
25 February 2025
Good service
25 February 2025
As above
25 February 2025
The work booked in has apparently been completed
24 February 2025
The complimentary car wash was a big bonus because I had just come from a road trip and bmw saved me a lot of time by washing it for me.
24 February 2025
Really friendly and helpful staff, they were all very busy but took the time to assist me with my queries and explain what work they did to my BMW.
24 February 2025
Reception staff were excellent. Needed the car for lunch time and they delivered !! Only complaint was complimentary car clean really wasn't up to my standard. Bits missed on outside and inside wasn't hoovered very well.
24 February 2025
The staff were all very helpful especially Alice on the service desk she could'nt do enough for us , please thank her !
24 February 2025
Vehicle Service carried out as expected additional work done completed
24 February 2025
Been great every time and a BIG factor in why I'll be trading in my car for another BMW. I can trust I'll be looked after by my local dealer
23 February 2025
Although you didn't find the root issue in the first hour you did find several other things needing attention. Customer service was friendly, responsive and knowledgeable, I'm always made to feel very welcome there. But your prices are just too high
23 February 2025
Good service
23 February 2025
Great hassle free experience
23 February 2025
Service was excellent
23 February 2025
Up to date advice and Kyle is excellent at his job
22 February 2025
I got a call back for a possible airbag problem after owning the car since 2014. I was dealt with politely
22 February 2025
Good service
22 February 2025
Car was done efficiently
22 February 2025
Satisfied overall with MOT and service
22 February 2025
see above, plus on the day the car was available for pick up early and the mechanic's summary was informative and helpful
20 February 2025
Polite pleasant atmosphere and flexibility for making appointments
20 February 2025
Excellent team who were professional and polite in their communication. Quickly resolved any queries I had and I was left feeling very happy with the premium service delivered.
19 February 2025
Always kept informed of what's going on when my car is in with them.
19 February 2025
Because Crispin who handled everything for me at Service Reception was faultless throughout ( a level of praise I would rarely hand out!)
19 February 2025
Very happy with my experience on the day
18 February 2025
The problem I had was sorted very professionally
18 February 2025
I originally booked my service online. However when I called to check my booking I was told there was no booking. Very difficult to get a service date and ended up booking Saturday morning as this was only way to avoid being stuck at your site allday
18 February 2025
The wash and vacuum wasn't that good and left dirty drip marks near my gear stick inside the car. Other than that everything was okay
17 February 2025
I appreciate honesty and that's what you give me when I visit.
17 February 2025
They managed to fix my car's issue although it was not straight forward.
17 February 2025
I was very happy ( and I want to stress that) with the mechanical servicing of my car. But I felt like an intruder, an irritant as a customer. Your garage technicians, however, are brilliant - a credit to you and they need to know that.
17 February 2025
Both Crispin and Kyle have always given me an excellent professional service.
17 February 2025
Keeping up the expected standard.
16 February 2025
Absolutely inexistent costumer care they kept my car for almost 1 month without any feedback the last excuse was the person that was taking care of your car it's on holidays
06 May 2025
As above